Frequently Asked Questions

<p>Find answers to common questions about our products and services.</p>

Browse our collection, add items to your cart, and proceed to checkout. Fill in your shipping details and complete your purchase. You'll receive a confirmation email once your order is placed.

We accept all major credit/debit cards, UPI, Net Banking, and Cash on Delivery (COD). You can also pay directly via WhatsApp for convenient ordering.

Domestic orders are delivered within 5-7 business days. International orders may take 15-25 business days depending on customs clearance.

Yes, most items can be returned within 7 days of delivery if they are in original condition with tags attached. Customized items cannot be returned.

Yes, we ship PAN India and to select international locations. For international orders, please contact us at shipping@luxegems.in.

Once your order is shipped, you'll receive a tracking number via email. You can also track your order on our Track Order page using your Order ID.

Yes, all our jewelry is made with genuine materials. We use high-quality metals and stones, and each product comes with authenticity certification.

Store jewelry in a dry place, avoid exposure to chemicals and moisture, clean gently with a soft cloth, and remove before swimming or showering.

Yes, we offer customization for select jewelry pieces. Contact us at custom@luxegems.in to discuss your requirements.

You can reach us at kediakrishna65@gmail.com, call +91 8961941902, or message us on WhatsApp.