Refund Policy
Our refund and cancellation policy
Cancellation Policy
You can cancel your order within 24 hours of placing it, provided it has not been shipped yet. Once the order is shipped, cancellation is not possible.
Refund Eligibility
- Full refund for damaged or defective items
- Full refund if the order is not delivered within the estimated time
- Partial refund for used items (case-by-case basis)
- No refund for custom-made or personalized items
Refund Timeline
Once your refund request is approved, the amount will be credited to your original payment method within 5-7 business days. For COD orders, the refund will be processed via bank transfer within 10 business days.
Non-Refundable Items
- Customized or personalized jewelry
- Earrings (for hygiene reasons)
- Items purchased on sale or with special discounts
- Shipping charges (unless the issue is on our part)
How to Request a Refund
To request a refund, please contact us at refunds@luxegems.in with your order ID and reason for refund. Our team will review your request and respond within 24-48 hours.